Overview
LevelUp Casino launched in 2020 on the SoftSwiss platform under a Curaçao licence. The casino combines pokies, live dealer and an integrated sportsbook with a four-deposit welcome package worth up to A$8,000 plus 250 free spins. Games come from BGaming, Belatra, Booming Games, Endorphina, Habanero, iSoftBet, Evolution Gaming and others.
Independent safety ratings are strong. Casino Guru scores it 4.55/5 (9.1/10, Very High — normalised to a 5-point scale for consistency) with no unfair T&Cs, 1 complaint, and good user feedback from 163 reviews. AskGamblers maintains a high CasinoRank with very few complaints and successful resolutions. TrustPilot reviews are mixed — quick cashouts praised alongside 9-day withdrawal delays. LCB player feedback notes fast payouts for some and 24-36 hour deposit delays for others.
Welcome Bonus
Four deposits with codes LVL1-LVL4: 100% up to A$2,000 + 100 spins (1st), 50% up to A$2,000 + 50 spins (2nd), 50% up to A$2,000 + 50 spins (3rd), 100% up to A$2,000 (4th). Minimum A$30 per tier. Free spins credited in batches across the first 3 deposits.
Bonus Terms
Wagering is 40x the bonus amount — at the upper end of the market standard. Standard for a multi-tier package of this size but worth noting before claiming.
Game Selection
SoftSwiss platform with BGaming, Evolution Gaming, Belatra, Booming Games, Endorphina, Habanero, iSoftBet, Playson and Quickspin.
Pokies
Classic three-reel through to modern video pokies with bonus buy features and progressive jackpots. Healthy mix of volatility levels.
Table Games
Blackjack, roulette, baccarat and poker in both RNG and live formats.
Live Casino
Live dealer tables from Evolution Gaming — blackjack, roulette, baccarat and game shows including French and American roulette variants.
Payment Methods
A$10 minimum deposit (A$30 for bonus). A$10 minimum withdrawal.
Fiat Options
Neosurf, Visa, Mastercard, bank transfer and MiFinity accepted. Card and e-wallet deposits instant. Withdrawals 24-48 hours.
Cryptocurrency
Bitcoin, Ethereum, Litecoin, Tether, Dogecoin and Bitcoin Cash accepted. Crypto deposits instant, withdrawals typically within 24 hours.
Customer Support
24/7 live chat and email. Response times under 2 minutes. Team handles both casino and sportsbook queries. AskGamblers notes some complaints about misleading information from live chat support.
Mobile Experience
Browser-based on iOS and Android via SoftSwiss. Full game library, sportsbook and banking accessible on mobile.
Security and Fair Play
LevelUp operates under a Curaçao licence with SoftSwiss SSL encryption and RNG certification. Independent safety ratings — normalised to a 5-point scale for consistency — are strong across multiple sources. Casino Guru scores it 4.55/5 (9.1/10, Very High) with no unfair T&Cs, 1 complaint, and no blacklist issues — one of the highest safety scores in our directory. AskGamblers maintains a high CasinoRank with few complaints and successful resolutions. TrustPilot shows mixed experiences — the casino responds to all negative reviews, which indicates active engagement. LCB player feedback praises game variety and payouts alongside occasional deposit delay reports. Like most offshore operators accepting Australian players, LevelUp sits on the ACMA block register.
Player Complaints
Casino Guru holds 1 complaint — a low volume relative to the casino’s size. AskGamblers documents a small number of complaints, with issues around misleading live chat information leading to financial losses — resolved successfully through their complaint service. TrustPilot reports some withdrawal delays of 9+ days versus the stated 1-3 day timeline. LCB notes deposit processing delays of 24-36 hours for some players. The complaint volume is low across all platforms — the main concern is the gap between advertised and actual processing times.
- Casino Guru Safety Index of 4.55/5 (9.1/10, Very High) with no unfair T&Cs — one of the highest safety scores in our directory
- A$8,000 welcome package across 4 deposits is one of the largest in the Australian market
- Combined casino and sportsbook under one account with loyalty-based freebet rewards
- Six cryptocurrencies accepted with instant deposits and fast withdrawals
- Good user feedback on Casino Guru from 163 reviews
- AskGamblers high rated with very few complaints and successful resolutions
- 40x bonus wagering is at the upper end of the market standard
- TrustPilot reviews report withdrawal delays of 9+ days despite a stated 1-3 day timeline
- LCB player feedback reports deposit processing delays of 24-36 hours
- Limited operational history (launched 2020) compared to 10+ year competitors
- AskGamblers complaints about misleading live chat information causing financial losses
- Sports betting integration is loyalty-mission based rather than a traditional sportsbook welcome bonus
Verdict
LevelUp earns its top-casino spot on the strength of Casino Guru’s 9.1/10 Very High rating with fair T&Cs — a combination only a handful of casinos in our directory achieve. The A$8,000 welcome package and combined sportsbook add real value. The main caveat is the gap between advertised and actual withdrawal times — when it works, it’s fast; when it doesn’t, players report multi-day waits. The 40x wagering is standard but not generous.