What is Neosurf?
Neosurf is a prepaid voucher. You buy a voucher, get a 10-character code, and enter the code to pay online, so you don’t need a bank card or account to deposit. It works like a gift card.
Because you pay with a code, your card and bank details aren’t shared with the casino. That isn’t the same as being anonymous: the casino still asks you to verify your identity before you withdraw.
Buying a voucher
Neosurf vouchers come in A$10, A$20, A$50 and A$100. Authorised resellers such as Dundle and Recharge.com sell them online and email the code straight away. Keep the code private, because anyone who has it can spend it.
Neosurf doesn’t charge to spend a voucher in AUD. According to its resellers, vouchers don’t expire, but an A$3 monthly fee applies once a voucher or myNeosurf account has gone unused for 3 months, and a 2% fee applies when you pay in another currency.
Depositing at a casino
- Open the casino cashier and choose Neosurf.
- Enter your 10-character code and the amount.
- Confirm the deposit.
The voucher amount and the casino’s minimum deposit are different limits. Neosurf sells A$10 vouchers, but most casinos set a higher minimum. The Neosurf casinos list shows each casino’s listed minimum deposit and withdrawal.
Withdrawing
Vouchers are deposit-only: you can’t withdraw winnings to a voucher. To cash out you’ll need another method, such as bank transfer, cryptocurrency, or a myNeosurf wallet where the casino offers it. Check the casino’s withdrawal options before you deposit, and expect to verify your identity first.
What is myNeosurf?
myNeosurf is Neosurf’s free online wallet. It holds a balance you can top up, and some casinos let you withdraw to it. Fewer casinos offer myNeosurf withdrawals than accept Neosurf vouchers, so check the casino’s withdrawal menu first.
Neosurf FAQs
What is the difference between a Neosurf voucher and myNeosurf?
A Neosurf voucher is a prepaid code you buy to make deposits. myNeosurf is Neosurf's free online wallet: it holds a balance you can top up, and at casinos that offer it, it can receive withdrawals. Vouchers are deposit-only.
Can I check my Neosurf voucher balance?
Yes. Use the "Check Voucher" tool on the Neosurf website or your myNeosurf account to see a code's remaining balance. A voucher can be spent across more than one transaction, and any leftover funds stay on the code until used.
Do Neosurf vouchers expire?
No. But once a voucher or myNeosurf account has gone unused for 3 months, an A$3 fee is taken each month, according to Neosurf's authorised resellers. Use your balance so it doesn't lose value.
Is there a limit on how much I can deposit with Neosurf?
Single vouchers go up to A$100. Whether you can enter more than one code in a deposit, and the most you can deposit, is up to the casino, so check its cashier. For larger or regular deposits, a myNeosurf wallet may suit better.
Is Neosurf safe and anonymous to use?
Your card and bank details aren't shared with the casino, because you pay with a code. It isn't anonymous at the casino, though: you still verify your identity before you withdraw. Keep the code private, because anyone who has it can spend it.