Overview
Rich Palms launched in March 2020 on the RTG platform under Alistair Solutions NV (Curaçao registration 155702) — the legal entity that also runs sister brands Lucky Tiger and Shazam commercially as Superior Group VIP. The casino targets Australian players with AUD banking selectable at registration (T&C §20.1), 10 cryptocurrency options with an extra 50% on crypto-funded welcome matches, and a three-deposit welcome package of up to A$6,000.
Welcome Bonus
Rich Palms lists a three-deposit package on its bonuses page (October 2026):
- Deposit 1 — 250% match up to A$2,500
- Deposit 2 — 200% match up to A$2,000
- Deposit 3 — 150% match up to A$1,500
Crypto deposits, Bitcoin included, get an extra 50% on each match. Each bonus needs a deposit of at least A$25, and the bonus is worked out on deposits up to A$1,000 (T&C §22.11).
Bonus Terms
Before you deposit, here are the clauses worth knowing:
- 35x wagering on the deposit plus the bonus (T&C §23.2).
- Maximum withdrawal of 20x the deposit from a welcome bonus (T&C §23.3).
- $10 maximum bet during bonus wagering (T&C §22.10) — bets over $10 while clearing wagering can forfeit bonus winnings. Combined with 35x on the deposit plus the bonus, that’s a lot of small spins to clear a meaningful balance.
- Restricted-games forfeit, bonus-hunting classification and low-risk-play confiscation — Casino Guru flags these three T&C clauses across the Superior Group VIP cluster. The documented Trustpilot case of an A$2,000+ balance dropping to A$1 after wagering completion fits this pattern — retroactive enforcement of one of these clauses at cashout verification.
Australia is not on the casino’s restricted-countries list (Section 2.1.2 names Georgia, Israel, Netherlands, Russia and Ukraine).
Game Selection
Rich Palms runs exclusively on Real Time Gaming software with 200+ titles across pokies, table games, video poker and progressive jackpots.
Pokies
Three-reel classics through five-reel video pokies, plus RTG’s networked progressive jackpots — Aztec’s Millions, Megasaur and Jackpot Cleopatra’s Gold. Signature RTG titles like Cash Bandits and Bubble Bubble are present. Available via browser or the Windows download client.
Table Games
Blackjack (single-deck and multi-hand), roulette (European and American), baccarat, and 50+ video poker titles including Jacks or Better and Deuces Wild.
Live Casino
Rich Palms doesn’t offer a live dealer section — RNG-only on the RTG platform. Players seeking live tables should look at sister Lucky Tiger (which carries 7 live baccarat variants on the PlayDice platform) or our live casino directory.
Payment Methods
AUD and USD are both selectable at registration (T&C §20.1). Australian players can avoid currency conversion entirely by choosing AUD on signup.
Fiat Options
Visa, Mastercard, Skrill, Neosurf, POLi and bank wire. Card deposits are instant. Bank wire withdrawals take up to 7 business days. Neosurf and POLi are deposit-only.
Cryptocurrency
Ten cryptocurrencies accepted: Bitcoin, Ethereum, Litecoin, Tether, USD Coin, Binance Coin, Dogecoin, Ripple, Solana and Cardano. Crypto deposits are instant and withdrawals clear faster than bank wire — the fastest cashout path on the site.
Minimum Withdrawal
A$100 across all methods — including crypto. On the higher side for a modern casino and worth knowing for small-stakes players.
Customer Support
24/7 via live chat, email and phone. The support team handles account, bonus and payment queries well at the first-line level. The specific concern in Trustpilot complaint data isn’t response time — it’s resolution substance on disputed withdrawals, where multiple support interactions across channels haven’t resolved cases flagged.
Mobile Experience
Browser-only on iOS and Android — the RTG lobby adapts well to mobile screens and the full game library is available. Windows users can also download the desktop client for offline play.